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Privacy Policy

H&H Restoration 708 S. Cherry Grove Ave, Annapolis, MD Effective Date: July 19, 2026

H&H Restoration (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how
we collect, use, and protect information you share with us through our website, phone, text
messaging (SMS), and email.

1. Information We Collect

We may collect the following information when you contact us, request a quote, or submit a
form:

  • Name, phone number, and email address
  • Property address and service details
  • Photos or descriptions of property damage you submit
  • Communication history (calls, texts, emails, chat messages)

2. How We Use Your Information

We use the information you provide to:

  • Respond to service requests and provide estimates
  • Schedule inspections, repairs, or restoration work
  • Send appointment confirmations, updates, and follow-up communications
  • Send emergency or time-sensitive service alerts
  • Improve our customer service and internal operations

3. SMS/Text Messaging Consent

By providing your mobile number, you consent to receive text messages from H&H Restoration related to your service request, appointment reminders, and follow-up communications.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP at any time to opt out of text messages.
  • Reply HELP for assistance.
  • Text messaging opt-in information is never shared with third parties or affiliates for marketing purposes.

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Subcontractors or trade partners directly involved in your restoration project
  • Insurance carriers or adjusters, at your request or with your authorization
  • Service providers who help us operate our business (e.g., scheduling and communication platforms), under confidentiality obligations

5. Data Security

We take reasonable technical and administrative measures to protect the personal information we collect from unauthorized access, use, or disclosure.

6. Cookies & Tracking

We use cookies and similar technologies to operate our website, analyze traffic, and improve your experience. You can control or disable cookies through your browser settings, though some features may not work properly. SMS opt-in information is never collected or shared through third-party advertising cookies.

7. Your Choices

You may opt out of text or email communications at any time by replying STOP, clicking the unsubscribe link included in any marketing email, or contacting us directly at the information below. You may also request that we delete your contact information from our records, subject to any legal or business record-keeping requirements.

8. Contact Us

H&H Restoration 708 S. Cherry Grove Ave, Annapolis, MD Phone: 410-960-1263 Email: hnhrestoration9@gmail.com Website: hnhrestore.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.